Refunds and Returns
Thank you for choosing Napa Valley Chocolate Company as your Premium Chocolate Provider.
Our goal at Napa Valley Chocolate Company is your complete satisfaction. We stand behind everything we make, and our handcrafted chocolate confections are carefully packed and shipped to ensure your order arrives as perfect and delicious as it was when it left our kitchen.
There are times, however, when things don't go as planned. When that happens we will do whatever we can to make it right.
With that in mind here's our policies on...
Enjoying handcrafted chocolate confections from Napa Valley Chocolate Company should be the highlight of your day. Nothing makes us happier than to hear how much our friends and fans enjoy our products.
If your experience is anything less than that, please let us know right away. We would love a chance to make it right for you. If a refund or a replacement is the way to go...you've got it...unconditionally!
Our Return Policy is really simple...returns are unnecessary. So you don't ever have to worry about shipping anything back!
Again, your order does not meet your expectations in any way, please contact us with your concerns and we'll start working immediately to make things right.